At DroneKare, we strive to provide the highest quality agricultural drone services. If you believe our services did not meet the agreed standards or you have other concerns, please follow our claims process outlined below.
Claims may be submitted for the following reasons:
Initially, please contact our customer support team to resolve the issue directly. Many concerns can be addressed promptly without a formal claim.
Phone: +254 700 123 456
Email: support@dronekare.com
USSD: Dial *123# and select "Support"
If your concern cannot be resolved through customer support, you may submit a formal claim using our online form or by visiting one of our offices.
Please include the following information:
Our claims team will review your submission within 7 business days. We may contact you for additional information during this process.
Once we've completed our review, we'll provide a written response with our decision and any proposed resolution. Resolutions may include:
Use our online form to submit your claim quickly and securely. Our team will respond within 7 business days.
Claims must be submitted within 30 days of the service date or the date when the issue was discovered. Claims submitted after this period may be reviewed on a case-by-case basis.
If you have questions about the claims process, please contact our customer support team:
Phone: +254 700 123 456
Email: claims@dronekare.com
Office Hours: Monday to Friday, 8:00 AM to 5:00 PM EAT